KUALA LUMPUR, 8 December 2023 – Medical nutrition brand Valens Nutrition issues an urgent consumer alert regarding counterfeit versions of its product, Valens Myotein High Whey Protein. The company has discovered these fraudulent products circulating in the market pose potential health risks to consumer’s safety and health.
The alert stems from a recent incident reported by a consumer in early December 2023. The unsuspecting consumer had recently bought a counterfeit Valens Myotein High Whey Protein from unauthorized resellers via Shopee Malaysia. The consumer soon experienced weakness and vomiting after consuming the counterfeit product, emphasizing the potential health hazards associated with these illegal imitations.
Differences between Counterfeit and Genuine Myotein
While the counterfeit’s packaging may appear similar at a first glance, a detailed examination reveals key differences. The counterfeit features a different canister packaging, labeling, cap colour and aluminium seal. The content inside the counterfeit is also strikingly different from the genuine product in terms of colour and texture.
A more glaring inconsistency would be the falsified company information and product origins imprinted on the counterfeit’s canister.
Valens Myotein only has TWO (2) SKUs which are: 300g Canister and Box of 30 Sachets.
The counterfeit product falsely asserts to be manufactured in the US and a product of USA, while the genuine Valens Myotein has always been and will continue to be a product proudly made in Malaysia by Pharm-D Health Science Sdn Bhd (previously known as BioScenergy International Sdn Bhd).
A detailed guide can also be found HERE.
As of now, two (2) unauthorized resellers selling these counterfeits have been identified on Shopee Malaysia.
Strict legal actions have been taken
In response to these counterfeit incidents, the company has since lodged a police report and complaint to Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna (KPDNHEP).
Commitment to quality and safety
Valens Nutrition urges consumers to exercise extra caution when purchasing Valens products from especially online platforms. To ensure authenticity and safety, Valens strongly advise consumers to purchase products of Valens exclusively from certified pharmacies or the official Valens Nutrition flagship e-store.
For any concerns regarding the authenticity of Valens Myotein product you are currently using, please feel free to contact Valens customer support team at 012-5900935 (Whatsapp only) for verification.
For media inquiries, please contact Pharm-D Commercial Department at firstname.lastname@example.org.
About Valens Nutrition
Valens Nutrition is a medical nutrition range of products widely used by healthcare professionals and institutions across Asia for over 15 years. It is mainly used for special dietary needs and long-term care facilities of various areas such as oncology, surgery and wound care, ICU, paediatrics, geriatrics, dialysis and so on. Valens Myotein High Whey Protein is a bioactive whey protein concentrate supplement that belongs to the Valens Nutrition range.
VALENS® is a trademark of Pharm-D Health Science Sdn Bhd (previously known as BioScenergy International Sdn Bhd.
For more information on Valens Nutrition, visit https://valensnutrition.com/.